Privacy Policy & Data Protection

Section 01

Scope & Core Commitment

Celestee Skin, Laser and Hair Clinic is India’s premier medical dermatology, hair restoration, and laser aesthetic facility. We recognise our ethical and legal responsibility to maintain the highest standard of data integrity for our patients, clinic visitors, and online portal users.

This Privacy Policy applies to personal, demographic, and medical consultation information gathered on our official website (www.celesteeclinics.com), mobile platforms, appointment booking interfaces, and within our physical clinic branches in Hyderabad (Jubilee Hills, Kokapet, Saroornagar, and Sun City). By browsing our website, booking an appointment, or submitting inquiries, you acknowledge and agree to the data handling practices described in this document.

Section 02

Personal Information We Collect

We only collect personal information when it is strictly essential to deliver specialized clinical services, schedule consultations with our dermatologists, or enhance your digital experience. We gather information transparently, lawfully, and with your explicit awareness.

A. Registration & Consultation Data

When booking a consultation, submitting inquiry forms, or enrolling as a patient, you voluntarily provide contact credentials including:

• Full Name & Title
• Gender & Age Details
• Mobile & WhatsApp Number
• Active Email Address
• Date of Birth
• City, Pin Code & Address
• Specific Concern / Service Interest
• Preferred Clinic Branch Location

B. Voluntary Information & Surveys

Additional details may be gathered when you communicate with our doctors or patient care coordinators via email, WhatsApp, phone calls, or feedback forms. This voluntary information enables our medical team to maintain your accurate patient history and personalize treatment recommendations.

Section 03

Clinical & Medical Confidentiality

As a medical institution governed by medical ethics and dermatological best practices, patient medical records receive our highest tier of security and confidentiality.

All clinical diagnostic records—including 200x scalp trichoscopy scans, dermato-pathology biopsy results under Dr. Sridevi P., laser treatment parameters, dosage records, and clinical before/after transformation photographs—are encrypted and restricted exclusively to authorized medical professionals and treating staff.

Section 04

Communication & Do Not Disturb (DND) Consent

When you voluntarily submit your telephone number and contact details via web forms, appointment portals, or social media consultation links, you explicitly authorize Celestee Clinics to contact you.

Section 05

Support, Analytics & User Experience

We automatically log your Internet Protocol (IP) address, browser version, operating system, and session timestamps when you interact with our website. This data is utilized solely to:

• Diagnose technical server faults
• Ensure cloud application firewall protection
• Analyze aggregated geographic traffic trends
• Optimize mobile page speed and responsiveness

IP addresses are not linked to personally identifiable diagnostic medical records. Aggregated analytics reports are purely statistical and cannot be reverse-engineered to identify individual visitors.

Section 06

Third-Party Disclosures

We do not sell, rent, or trade your personal or medical information to any third parties for marketing or commercial profit.

Your data is disclosed solely under the following strictly governed parameters:

• Accredited Service Partners: Trusted pathology labs, SMS gateway providers, and secure cloud hosting vendors bound by non-disclosure agreements.
• Legal & Regulatory Mandates: Where disclosure is mandatory under Indian law, court subpoenas, or public health directives.
• Safety & Fraud Prevention: To investigate fraudulent bookings, cybersecurity breaches, or threats to physical clinic safety.

Section 07

Web Browser Cookie Policy

Cookies are small alphanumeric files placed on your device's browser to store preferences, retain login sessions, and measure website performance.

We utilize cookies to:

• Remember your clinic branch and consultation preferences
• Measure page load speeds and traffic patterns via Google Analytics
• Prevent automated spam submissions on appointment forms

You can adjust your web browser settings to refuse or delete cookies. Please note that disabling cookies may cause certain interactive features—such as online appointment booking calendars—to operate with reduced functionality.

Section 08

Data Security, Storage & Patient Rights

We implement commercially acceptable physical, electronic, and managerial security standards to protect patient data from unauthorized access, accidental alteration, theft, or breach. These include 256-bit SSL encryption for data in transit, encrypted database storage, and strict role-based access controls for clinic personnel.

Your Rights as a Patient:

Under the Digital Personal Data Protection Act, you possess the right to:

• Request a copy of your stored personal details
• Request rectification of outdated contact or demographic information
• Withdraw consent for promotional SMS or WhatsApp communications
• Request data erasure subject to mandatory medical record retention statutes

Section 09

Policy Updates & Grievance Redressal

Celestee Skin, Laser and Hair Clinic reserves the right to amend this Privacy Policy periodically to reflect technological advances, statutory updates, or procedural changes. Any modifications will be posted directly to this URL (www.celesteeclinics.com/privacy-policy) with an updated revision date.

Grievance & Data Privacy Officer:

If you have any questions, feedback, or concerns regarding your privacy or data handling, please contact our dedicated Data Officer: